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Frequently Asked NetTeller Online Banking Questions

man at home desk on the phoneBanking | Internet Banking | Bill Pay | Security Tips

Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Internet Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. 

Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your User ID, password and user preferences.

Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day

Q: What accounts will I be able to access through Internet Banking?
A:You can access your checking, savings, investment and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system will show you up to 12 months of transaction history.   You can choose a View Range of since last statement, 7 Days, 15 Days, 30 Days or All.

Q: Can I view my account details in more than one way? 
A: Yes, you can view your accounts by date, check number, debit, or credit in ascending or descending order.  You can always do a search for a certain transaction.

Q: What formats can I download my transaction history in?
A:Internet Banking supports downloads to Quicken™, Microsoft Money™, QuickBooks™, QIF, CSV or TXT file formats.

Q: Can I schedule future transfers?
A: Yes, you can schedule future or recurring transfers.

Q: When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How long can I be inactive before being logged out of the Internet Banking product?
A: The inactivity time out default is set for 10 minutes. 

Q: What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Firefox®, Safari®. You can use any computer that has Internet access. You can click on Test Browser from our Login Screen and see if your internet browser is the correct version.

Q: How do I access Internet Banking?
A: You can click on the more options drop down list on our main homepage.  There you will find and enrollment link.  You will see click here to enroll now.  Your information must match the information we have in out system.  You will be emailed a link and then be given an ID and password. 

Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.

Q: What happens if I forget or lose my password?
A: Just call us and we will take you through the steps needed to get back into the system immediately!