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Eva Bank

goDough Mobile Banking



Q&A

Frequently Asked Questions


What is the mobile banking app?
The mobile banking app lets you manage your bank account, bill pay account and credit card accounts all right from your mobile device. That means you can pay bills, view transactions and transfer money from anywhere at anytime you like.

Why should I use the mobile banking app?
The app gives you the easiest, most convenient way to do your banking. When you have the mobile banking app, you have a powerful financial tool in the palm of your hand.

You can use it to:

  • Manage your bills. You can add payees, view all your upcoming bills, make payments and access your payment history.
  • View transactions. Track, view and search for transactions; add a note or an image; and filter by tags anytime and anywhere.
  • Make transfers. With the mobile banking app, you can easily and securely initiate one-time, future date or repeating transfers between your accounts at EvaBank.
  • Get notifications when deposits and payments are made, when transfers go through or when your account balance is low.
  • Manage your Debit Cards.  You can activate, report lost or stolen, or temporarily suspend any of your EvaBank Debit Cards. 

How secure is this app?
The mobile banking app is extremely secure. Your account information is password protected and highly encrypted.

How do I start using my app?
Once you’ve downloaded the app, just follow these simple steps:

  1. Touch the app icon on your home screen.
  2. Enter your online bank account information to log in.

If you cannot remember your login information or the answer to your challenge question, please contact us for assistance.

Are there any requirements to use the app?
In order to use the mobile banking app:

  • You must be enrolled in online banking at EvaBank.


Ways to safeguard your information:

  • Check your password.  Your first line of security is your online password.  Using personal information like your birthday or a pets name might be easy to remember, but it’s also a recipe for disaster; Many people know that information or it is easy to find just by looking at someone's social media profile.  A strong password will be an unusual mix of words, special characters, and numbers.  Make sure you are securing your mobile devices.  Choose a code that isn’t easy to guess, preferably a random collection of numbers.
  • Beware of Phishing. Have you ever received a spammy looking text message or email? If so, you’re not alone. In fact, phishing and social engineering is the most common method used to compromise personal information. Sometimes it’s easy to spot a phishing scam, but other times it can look like a legitimate email from a friend, employer, or service provider. If you receive a message from someone you don’t know, or something seems to be off, don’t click any links.  Check the legitimacy of the website, hover over the link and see if it goes where you expect.
  • Pay Attention to Your Location.  Keep your device close to you at all times. It’s easy for someone to quickly snatch it while you’re in public, so never let it out of your sight even for a moment. Beware of where you’re located when using mobile banking apps.  It’s easy for prying eyes to peek at your invoice or banking information if you’re utilizing mobile banking in a public place like a coffee shop. If possible, save all banking activity for when you’re at home and you don’t have to worry about anyone peeking at your password information.  If possible, avoid using public WiFi. These networks are more open and are much more susceptible. Hackers could be monitoring activity and stealing your information.
  • Secure Your Device.  Install an anti-malware software on your mobile device and home computer, and make sure your wireless connection is secure. You don’t want strangers able to utilize your wireless network since this gives them access to your private information.  When using your mobile phone, make sure you check your mobile app permissions often. These apps can sometimes access information in the background, and you never want to leave yourself open to data sharing. A final step is to make sure you have a remote wiping option in case something goes wrong.
 
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